Platform
Fresha
Booking / POS
solo to multi-location salon-spa booking; marketplace-led customer acquisition model
Entry tier per month — Team
Published one-time onboarding fee
Named tiers disclosed publicly
How the entry tier is billed
Published tiers
What each plan costs and includes
| Tier | Price | Billing basis | Includes |
|---|---|---|---|
| Independent | $19.95/mo | flat, for one-person businesses; "7 day trial" | Full core platform, 100 free messages, 50 free marketing emails |
| Team | $14.95/mo | "$14.95 per month per bookable team member"; "7 day trial" | Full core platform, 100 free messages per team member, 50 free marketing emails per team member, free Premium Support |
| Enterprise | Quote | "Custom rates" for "high-volume businesses with over 20 team members" | Custom |
What sits outside the headline price
THE MARKETPLACE COMMISSION IS THE REAL COST: Fresha charges a "20% one-time commission" on new clients booked through its marketplace, with a "Minimum fee of $6 per client applies." Returning clients are free. This is not a line item most buyers model. Everything else is metered: SMS/WhatsApp 100 free monthly then "$0.02 per text" or "$0.04 - $0.11 per WhatsApp"; marketing emails 50 free then "$0.02 per email"; marketing texts "$0.08 per text." Add-ons stack fast — AI Concierge "$99.95 per location, monthly" (200 mins included, "$0.60 per extra min"; 500 messages included, "$0.04 per extra msg"), Client Loyalty "$59.95 per location, monthly," Google Rating Boost "$14.95 per location, monthly," Team Connect "$2.95 per team member, monthly," Insights "$9.95 per bookable team member, monthly," Data Connector "$295 per location, monthly," Premium Support "$14.95 monthly" (free on Team). Card terminals "From $139 per device." Klarna BNPL is "5.99% + $0.30 per transaction." Manual card entry jumps to "3.30% + $0.20."
Clinical capability
Booking/POS only. Consultation forms are included, but there is no medical charting, no SOAP notes, no e-prescribing, and no before/after photo module published. Not an EMR — a clinical med spa would need a separate charting system.
Scheduling, point of sale and marketing only. No medical charting. A med spa performing injectables or laser treatments will need a separate EMR.
Payment processing
Online 2.79% + $0.20; in-person 2.29% + $0.20 (+$0.10 per Tap to pay authorization); manual card entry 3.30% + $0.20; Klarna BNPL 5.99% + $0.30
HIPAA
Pricing page lists "HIPAA compliance" alongside ISO 9001, ISO 27001 and GDPR, with quarterly Security Metrics testing (https://www.fresha.com/pricing). No BAA offer stated.
We record what the vendor states publicly. A published compliance claim is not the same as a signed business associate agreement — ask for the BAA in writing before you migrate patient data.
Trial
yes — 7 day trial on both Independent and Team plans
Correction policy
Fresha can change its pricing at any time without telling us. If what you were quoted differs from what is above, that is a defect on our side and we want the detail — send it over and we will recheck and republish with a new date. We do not remove unflattering facts at a vendor's request; we do correct wrong ones immediately.
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