Platform
PatientNow
Clinical EMR
single-location to multi-location medical-clinical aesthetics; Essentials for cash-pay med spas, Pro for insurance-billing medical practices
No published price; sales quote only
Published one-time onboarding fee
Named tiers disclosed publicly
How the entry tier is billed
Published tiers
What each plan costs and includes
| Tier | Price | Billing basis | Includes |
|---|---|---|---|
| Essentials | Quote | quote-based; "for aesthetic and cash-pay practices" | Core intake, records and reporting for cash-pay aesthetic practices |
| Pro | Quote | quote-based; "for medical practices that need full EMR, labs, and insurance" | Full EMR, labs, and insurance billing |
What sits outside the headline price
No prices published — "Tell us about yours and we'll put together a quote that fits, no obligation," a fully custom-quote model. The vendor does claim favorable commercial terms: "no contract, free onboarding and speedy setup," which is worth holding them to in writing since it contradicts the industry norm of annual contracts plus implementation fees. e-Prescribing (eRx) is explicitly an OPTIONAL ADD-ON, not included — a material hidden cost for an injectables practice, with no price disclosed. The Essentials/Pro split means labs and insurance billing are gated to the higher tier. Payment processing rates, SMS rates, add-on pricing, and setup fees are all undisclosed.
Clinical capability
Yes — genuine clinical/EMR, one of the more clinically complete options. Electronic Medical Records with "Compliant, fast charting," "AI-generated SOAP notes built into PatientNow," e-Prescribing (paid add-on), clinical before & after gallery via the RxPhoto platform, and labs plus insurance billing on the Pro tier.
Has genuine medical charting — SOAP/procedure notes, consent forms, before-and-after photo management, and in most cases e-prescribing.
HIPAA
Not stated on the pricing page. No HIPAA compliance claim, BAA offer, or consent-form language appears at https://www.patientnow.com/pricing/ — surprising for a product marketed as a medical EMR, and worth verifying directly with the vendor before publishing.
We record what the vendor states publicly. A published compliance claim is not the same as a signed business associate agreement — ask for the BAA in writing before you migrate patient data.
Trial
demo-only; no trial offered
Correction policy
PatientNow can change its pricing at any time without telling us. If what you were quoted differs from what is above, that is a defect on our side and we want the detail — send it over and we will recheck and republish with a new date. We do not remove unflattering facts at a vendor's request; we do correct wrong ones immediately.
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