Platform
Pabau
Clinical EMR
solo to multi-location medical-clinical; clinic/aesthetics-native with strong medical depth, UK-origin with US operations
No published price; sales quote only
Published one-time onboarding fee
Named tiers disclosed publicly
How the entry tier is billed
Published tiers
What each plan costs and includes
| Tier | Price | Billing basis | Includes |
|---|---|---|---|
| Starter | Quote | USD price NOT displayed — page renders "£ 50 /Month" (GBP) for 1 user, up to 100 clients. A currency selector for US/CA/AU/EU exists but no USD figure was rendered. Do not convert GBP to USD — vendors price regionally, not by exchange rate. | 1 user, up to 100 clients, full platform access |
| Solo | Quote | no price displayed; 1 user, unlimited patients; demo required | Full platform access |
| Team | Quote | no price displayed; 2-3 users, unlimited patients; demo required | Full platform access |
| Medium | Quote | no price displayed; 4-5 users, unlimited patients; demo required | Full platform access |
| Group | Quote | no price displayed; 6-15 users, unlimited patients; demo required | Full platform access |
| Enterprise | Quote | no price displayed; 16+ users, multi-location supported; demo required | Full platform access |
What sits outside the headline price
Only the smallest tier (Starter) shows a price, and only in GBP — every other tier requires a demo, so US pricing is effectively unpublished. Tiers are gated by USER COUNT, not features: "Every plan includes full access to the Pabau platform" with no feature gating, so cost scales purely with headcount (1 / 1 / 2-3 / 4-5 / 6-15 / 16+ users). Starter additionally caps at 100 clients, which a working med spa will exhaust quickly, forcing an upgrade. Three paid add-on modules exist with NO published pricing — Marketing Plus, Care Plus, and Insight Plus. Care Plus is the one that matters clinically: it gates Cases/Case types, "High quality photos," advanced clinical tools, and video aftercare behind an extra fee, so the best photo quality in a photo-driven specialty is an upcharge. Annual billing saves "up to 20%" (a 10% figure is also shown against Starter). Vendor states "No commitment." Payment processing rates and SMS fees are undisclosed.
Clinical capability
Yes — genuine clinical/EMR, among the deepest in this set. Included in all plans: Drugs/prescription management, medical conditions, diagnostic & billing codes, vaccines, medical data report, Letters (dictation/correspondence), Labs with Lab Insights, unlimited video consultations, before and after photos with photo comparison, and paperless forms. Care Plus add-on extends this with Cases/Case types, high quality photos, and video aftercare.
Has genuine medical charting — SOAP/procedure notes, consent forms, before-and-after photo management, and in most cases e-prescribing.
HIPAA
Pricing page lists "HIPAA compliant" among included platform features (https://pabau.com/pricing/). No explicit BAA offer stated on the page.
We record what the vendor states publicly. A published compliance claim is not the same as a signed business associate agreement — ask for the BAA in writing before you migrate patient data.
Trial
not stated on the pricing page; demo booking is the CTA
Head to head
Pabau compared
Correction policy
Pabau can change its pricing at any time without telling us. If what you were quoted differs from what is above, that is a defect on our side and we want the detail — send it over and we will recheck and republish with a new date. We do not remove unflattering facts at a vendor's request; we do correct wrong ones immediately.