Zenoti
Unverified · multi-location and enterprise salon-spa and med spa chains; footprint-based pricing signals an enterprise-first motion
Does not publish pricing — a sales call is required to get a quote. Free trial: demo-only — "Book a personalized demo" is the sole CTA; no trial offered.
Verified July 30, 2026 from the vendor's pricing page.
Published tiers
| Tier | Price | Billing basis | Includes |
|---|---|---|---|
| Zenoti OS | Quote | no price published; "Multi-location pricing is customized based on your footprint and needs" | Booking, POS, payroll, and marketing |
| AI Plus package | Quote | no price published; required for AI features — "You must be on our AI Plus package to leverage our AI Agents" | AI agents, customizable add-ons, dedicated Customer Success Manager |
What sits outside the headline price
Zero pricing is published. Two structural cost risks are disclosed in the vendor's own language: (1) AI features are paywalled into a higher package — "You must be on our AI Plus package to leverage our AI Agents," so AI capabilities shown in a demo may require a tier upgrade; (2) communications are metered — "Usage is billed based on consumption with optional base packs," meaning SMS/email costs are variable and uncapped unless you buy packs. Pricing is explicitly footprint-based: "Multi-location pricing is customized based on your footprint and needs," so quotes will differ materially between buyers of similar size. Onboarding is stated as included: "structured onboarding, staff training, and business setup guidance." Setup fees, contract length, and payment processing rates are all undisclosed.
Clinical capability
Not verifiable from the pricing page. Medical service types (injectables, skin treatments, medical weight loss) are listed as supported categories, but no charting, SOAP notes, e-prescribing, before/after photo, or consent form functionality is described and no regulatory compliance detail is given.
The vendor markets clinical capability but we could not verify the specifics from public documentation. We do not score what we cannot check.
HIPAA
Not publicly stated. Neither the pricing page (https://www.zenoti.com/pricing) nor the security page (https://www.zenoti.com/security) contains any HIPAA compliance claim or BAA offer — the security page covers encryption, threat detection, vulnerability management and incident response only. Buyers requiring a BAA must request it from sales.
We record what the vendor states publicly. A published compliance claim is not the same as a signed business associate agreement — ask for the BAA in writing before you migrate patient data.
Compared with
Correction policy. Zenoti can change its pricing at any time without telling us. If what you were quoted differs from what is above, that is a defect on our side and we want the detail — send it over and we will recheck and republish with a new date. We do not remove unflattering facts at a vendor's request; we do correct wrong ones immediately.
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